Caring through Covid 19 and beyond: how to keep resilient

Updated: May 4, 2020

By Mairi Maclean and Madeleine O’Brien, Senior Associate Consultants

We were all chatting the other day and thinking about how as a company we have remained in business for more than 30 years by keeping attached to our CARE value in relation to our customers, colleagues and friends. And we want to extend our good wishes and support to everyone we have worked with in the past and present, and those who we may get to know in the future. Kindness and care are what we are all needing at the moment and we want to help you to keep caring for yourself and others by taking time out to reflect on your resilience.

One definition of Resilience is the:

‘attitudes, skills and strengths which enable people to cope, bounce back and potentially thrive in terms of adversity.’

(Wendy Robinson)

At the moment however a large component of our coping strategies is about survival: how to stay healthy, physically and mentally; how to manage the finances and pay the bills; how to maintain and cultivate our relationships and how to breathe………The cycling between the need to attend to our survival needs and recognise the potential to thrive through this Covid 19 pandemic is where our resilience can play a part.

And let’s also consider the following:

1. Most of us are resilient most of the time: we manage to cope with setbacks, learn from them and sometimes come back even stronger.

2. Resilience is contextual: in different situations we will be more or less resilient.

3. Resilience is dynamic: we can build our resilience and help others build theirs.

However, our resilience is challenged when we face changes that are external to us and we feel a loss of control. So the idea is to maximise what you can control and minimise what you can’t (learn to let things go).

The 4 Cornerstones of Resilience that may help you survive and thrive.


• Do something everyday that you love doing

• Suspend your inner critic

• View yourself with compassion

• Take steps to manage your stress


• Listening attentively to what others are really saying

• Empathise: everyone is different

• Reach out regularly

• Keep connected


• Clearly identify the real issues you face

• Tackle what is in your control

• Let go off what you can’t influence

• Make a plan with small goals and celebrate when you achieve them

Your community

• Scan your environment for people to collaborate with

• Create a sense of belonging together

• Keep connected to your purpose

• Learn how to communicate together

Take some time to reflect on the cornerstones and consider how you are: at home and at work and take an opportunity to make a plan to be kind to yourself and kind to others. By being kind you are taking care of yourself and of others around you and this fuels our resilience.

“Let go of certainty. The opposite isn't uncertainty. It's openness, curiosity and a willingness to embrace paradox, rather than choose up sides. The ultimate challenge is to accept ourselves exactly as we are, but never stop trying to learn and grow.” Tony Schwartz


If you would like to talk to Mairi or Madeleine about this blog post please send an email or Contact Us