For information on our Open Programme please scroll down.
Organisational changes are leading to a shift away from traditional roles and expectations and the terms business partner and internal consultant are becoming the norm in a host of major organisations service departments, from HR to IT, Finance and Engineering. More and more service department professionals are now expected to make the change from a reactive, expert based role to one where being pro-active, collaborative and jointly solving problems are key.
Internal Consultants are increasingly being expected to proactively manage change and to seek out ways to help line managers maximise effectiveness. This shift creates a whole set of different demands on service department professionals and requires a new set of skills and working methods. Collaborative working and strong relationships are essential. As internal consultants, they bring a different, objective perspective that seeks to question assumptions, re-define problems, and transfer knowledge to internal clients or colleagues. This helps clients develop their effectiveness and organisational performance.
Effective internal consultants can contribute enormously to departmental and organisational success.
We design tailored modular programmes with a range of elements to suit the precise needs of our service department clients. Our 3 day internal consultancy skills programme is always the core of any broader programme, but can also be run as a stand alone basis. Please click 'Internal Consultancy Skills' on the sidebar to the right for more details.
Clients often choose to supplement the core internal consulting skills programme with a number of one or two day programmes:
4 Fitzroy Place, Glasgow, G3 7RH
£749 + VAT
*subject to numbers
The Programme's core principles are:
Who this course is for
This programme is for HR, OD, IT, Finance, Legal and other service department professionals who need to work collaboratively with others to problem solve, transfer knowledge and increase capacity and productivity; in other words, as internal consultants.
The underpinning principles of the programme are:
The programme is very practical and highly participative with considerable use of case studies, exercises, role-plays and discussions. These are tailored to suit the groups' needs and situation. It is structured in such a way that it provides you with a toolkit that can be used as soon as you are back in the workplace.
The programme examines the capabilities, procedures and processes that are needed to become an effective Internal Consultant. It is based around the 7 stages of the consultancy process from being clear on roles, establishing a contract with the client, information gathering, diagnosis, feedback, implementation and follow through to check that outcomes have been achieved. Throughout the programme the key skills and techniques needed to implement these 7 stages effectively are covered e.g. recognising and overcoming resistance, problem solving, building relationships and influencing without authority.
The programme is run as a 2 day Part 1 and approximately 6 weeks later, a 1 day Part 2. The time between the two parts allows for practice and then a review and consolidation of learning on the follow up day.
Benefits in attending this programme
You will gain:
Your organisation will gain:
What others thought
Read our blogs relating to this subject
Internal Consultancy Skills - Case Study
Click here for an example of how we structured a programme for Finance Business Partners at The Department for Work & Pensions.
Please contact us for a discussion on how we could tailor a programme to suit your needs.Download - File size: 463KB